Help Center

Contact Us

¿How can I contact Sensation Tours?


You can simply contact us where our customer service will be happy to help you with whatever you need!




¿What happens after I fill out the form and purcharsed my ticket?


You will recived a confirmation e-mail with the instructions of your pick up. If you don't received please contact us.




If i purchased a tour, ¿Will you pick me up at my hotel?


We offer courtesy pick up and drop off service in Downtown, Brickell Area, Miami Beach and some hotels in Doral. When you make the reservation please verify if your hotel is on the list, click on it and see the pick up times for each hotel. Otherwise we can meet us at Holiday Inn Downtown -340 Biscayne Boulevard, Miami FL 33132- wait outside 10 minutes before.




¿It is necessary to print my receipt?


It is not necessary, the driver will have a list with the name of the all passengers.





Payments

¿What payment Methods do you accept?


We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal which is a requirement when booking a reservation.




¿Can I pay in cash?


Payments in cash can be arranged by using a credit card to confirm the reservation in advance.





Airport/Seaport Pick Ups

¿How can I find my driver?


Our drivers will always contact you at the phone number that you placed on your reservation. If you don’t have that same cell phone number with you or you don’t have your phone on, the driver will not be able to find you.




¿It is Meet & Greet included in the price?


No, this is an extra service the cost is $45 and you can requested by phone (786)212-4836 or email infoventas@sensationtours.com




¿What is included in the price?


We provide fair quotes that include fuel surcharge, airport/seaport fees and road tolls. The only fee not included is gratuity to the driver which is normally 15% to 20% as is customary in any industry.




¿What type of vehicle do i have to look for?


Mercedes Benz Sprinter. You can identify them with the Logo of Sensation Tours on it.




¿What happens if I can not contact my driver the day of the service?


Please call us directly to +1(786)212-4836.




¿What happens if my flight is delayed?


Sensation Tours is not responsible for delayed flights, migrations and/or non-airline factors. It is the exclusive passenger’s responsibility to arrive at the departure location between 15-20 minutes before the scheduled time. If the passenger misses the service, they will lose the ticket and no refund or compensation will be provided.




¿How many pieces of luggage can I take?


Passengers can check in 2 pieces of luggage (up to 50 lbs each) for no extra fee plus one small carry on.




¿Can I take a car seat or a stroller?


Of course! You are allowed 1 of each in addition to the 2 pieces included on your ticket.




¿How early should I arrive before boarding?


You should arrive at least 10 minutes prior to scheduled pick up time.





Bookings

¿How can I edit my booking?


For tours you can do it directly on the website. For Airport/Seaport transportation contact us with your name.




¿How long in advance i have to make a reservation?


Reservations are required at least 24 hours prior to service day. Many tours and routes are popular and sell out early. By booking in advance, you are guaranteed a spot on the one you want.




¿Can i get a refund?


Check our terms & conditions to see if you are elegible.